Juan 165 Privacy Policy for Philippine Players

Introduction

Juan 165 ("we," "us," or "our") operates the online gaming platform accessible at juan165.best. We are committed to safeguarding the privacy of every kabayan who registers, plays, or even just browses our site. This Juan 165 Privacy Policy has been written in plain language so you can understand exactly how we handle your data — no confusing legalese, promise.

By creating an account or continuing to use Juan 165, you confirm that you have read and understood this Privacy Policy. If you have questions at any point, our support team is always ready to help — reach us at support@juan165.best.

This policy covers all services offered by Juan 165, including our casino games, sports betting (PBA, NBA, football, esports), Tongits, JILI Slots, poker, and all promotional campaigns. It applies to players located in the Philippines and is aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012(DPA).

What Personal Data We Collect

When you interact with Juan 165, we collect different types of personal data depending on the action you take. Here's a breakdown:

1. Account Registration Data

When you sign up for a Juan 165 account, we ask for basic identifying information so we can create and manage your profile. This includes:

• Full name (first name, middle name, last name)
• Date of birth (to verify you are at least 21 years old, as required by Philippine law)
• Email address
• Mobile number (used for OTP verification and account alerts)
• Username and password (passwords are stored in encrypted form — we never see them in plain text)
• Preferred currency (PHP)

2. Identity Verification (KYC)

As part of our compliance with PAGCOR regulations and anti-money laundering (AML) requirements, we are required to verify your identity before processing withdrawals over a certain threshold. KYC documents we may request include:

• Government-issued ID (PhilSys, UMID, passport, driver's license, voter ID)
• Proof of address (utility bill, bank statement, or barangay certificate)
• Selfie with ID

These documents are stored securely and used solely for the purpose of identity verification. We do not sell or share KYC documents with any third party except as required by law.

3. Financial and Transaction Data

To process your deposits and withdrawals, we collect payment-related information. Juan 165 supports GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO/BPI/UnionBank online banking, and Visa/Mastercard bank cards. The specific data collected includes:

• GCash or Maya account number
• Bank account name and number (for bank transfers)
• Masked card number (last 4 digits) and card type
• Transaction history (deposits, withdrawals, bets, winings)
• Amounts in Philippine Peso (₱)

Full card numbers are never stored on our servers. Payment processing is handled by PCI-DSS-compliant third-party processors.

4. Gameplay and Behavioral Data

We automatically collect data about how you use Juan 165. This helps us improve game recommendations, identify problem gambling patterns, and detect fraud:

• Games played, bet amounts, session duration, and win/loss history
• Bonus activations and promotional interactions
• Device type, browser version, and operating system
• IP address and approximate geolocation (Philippines-level)
• Cookies and similar tracking technologies (see our Cookie section below)

5. Communications Data

If you contact our support team via email, live chat, or any other channel, we keep a record of that communication to resolve your issue and improve our service quality. This includes chat transcripts, email threads, and feedback forms.

How We Use Your Data

Juan 165 only uses your personal data for legitimate and clearly defined purposes. We do not use your data for anything we haven't told you about. Here's how your information is used:

Cookies and Tracking Technologies

Juan 165 uses cookies and similar technologies to make your experience smother and more personalized. A cookie is a small file stored on your device when you visit our site. Here's what we use:

• Essential cookies: Required for basic site functions like login sessions and game loading. You can't use Juan 165 without these.
• Analytics cookies: Help us understand which games and pages are most popular so we can keep improving. Data is aggregated and anonymized.
• Marketing cookies: Used to show you relevant promotions (with your consent). These can be turned off in your browser settings.
• Security cookies: Help detect fraud, unusual login patterns, and automated bot activity.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect site functionality. For more details, check your browser's help section on cookie management.

Data Sharing and Third Parties

Juan 165 does not sell your personal data to third parties. Period. However, we do share specific data with trusted service providers who help us operate the platform. All third-party partners are contractually bound to handle your data securely and use it only for the purpose we've specified.

Data may be shared with:

• Payment processors: To facilitate deposits and withdrawals through GCash, Maya, BDO, BPI, and other PH payment channels.
• Game providers: Such as JILI and other casino game studios — only the data needed to load and run the game you're playing.
• KYC/identity verification providers: Third-party services that help us verify government-issued IDs.
• Analytics providers: Aggregated, anonymized usage data to help us improve the platform.
• Regulatory authorities: PAGCOR and AMLC may require us to disclose certain transaction or identity data as mandated by Philippine law.
• Legal obligations: If required by a valid court order, subpoena, or government agency directive in the Philippines.

We do not transfer your personal data to countries outside the Philippines unless strictly necessary and only with appropriate safeguards in place (e.g., Standard Contractual Clauses or equivalent protections).

Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Here's our general retention schedule:

• Account data: Retained while your account is active, plus 5 years after account closure (AMLC requirement).
• Transaction records: Minimum of 5 years, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for the duration of your account and up to 5 years after closure.
• Communications data: Up to 2 years from the date of last interaction.
• Cookies and analytics data: Generally anonymized within 6–12 months.

Once data is no longer needed and no legal obligation requires its retention, we securely delete or anonymize it.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have specific rights regarding your personal data held by Juan 165. We take these rights seriously, and here's how you can exercise them:

• Right to be informed: You have the right to know what personal data we collect and how it's used — which is exactly what this Privacy Policy is for.
• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your data is inaccurate or outdated, you can ask us to correct it. You can also update most information directly in your account settings.
• Right to erasure ("right to be forgotten"): You can request deletion of your personal data, subject to our legal retention obligations.
• Right to object: You can object to the processing of your data for marketing purposes. Just send us an email or click "unsubscribe" in any promo email.
• Right to data portability: You can request your data in a commonly used, machine-readable format.
• Right to file a complaint: If you believe your data rights have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, email us at support@juan165.best with the subject line "Data Privacy Request." We aim to respond within 15 business days.

Data Security Measures

Juan 165 invests heavily in security infrastructure to protect your personal data from unauthorized access, loss, or misuse. The measures we have in place include:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols.
• Password hashing: Player passwords are stored using strong cryptographic hashing algorithms — not even our staff can see your password.
• Two-factor authentication (2FA): Available for your Juan 165 account — we strongly encourage you to enable it.
• Access controls: Only authorized personnel with legitimate need can access player data, and all access is logged and audited.
• Firewall and intrusion detection: Our servers are protected by enterprise-grade firewall systems and real-time threat monitoring.
• Regular security audits: We conduct periodic vulnerability assessments and penetration testing to identify and fix potential weaknesses.

Despite these measures, no online platform can guarantee 100% security. We encourage you to protect your account by using a strong, unique password and enabling 2FA. If you suspect unauthorized access to your Juan 165 account, contact us immediately.

No Services for Minors

Juan 165 is strictly an 18+ platform (21+ per PAGCOR guidelines for certain license types). We do not knowingly collect personal data from anyone below the legal age of gambling in the Philippines. Age verification is a mandatory step during registration.

If we discover that a minor has submitted personal data to our platform, we will immediately delete that account and all associated data. If you believe a minor is using Juan 165, please notify us at support@juan165.best.

Changes to This Privacy Policy

We may update this Privacy Policy from time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will:

• Post the updated policy on this page with a new "Last updated" date at the top
• Send a notification email to registered players
• Display an in-app banner for logged-in users

Your continued use of Juan 165 after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to check this page regularly so you're always up to date.