Terms and Conditions – Juan 165 Online Gaming Platform

1Acceptance of Terms

By creating an account on Juan 165, making a deposit, placing a bet, or accessing any game or feature on the platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

These Terms apply to all players on Juan 165, regardless of how they access the platform — whether through a desktop browser, a mobile browser, or any other supported method. Your continued use of Juan 165 following any published update to these Terms constitutes your acceptance of the updated version.

If you are using Juan 165 on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

2Eligibility

To register for and use Juan 165, you must meet all of the following conditions:

• You must be at least 21 years of age. Juan 165 strictly prohibits the use of its platform by minors.
• You must be physically located in a jurisdiction where online gaming is permitted under applicable law at the time of play.
• You must not be listed on any self-exclusion register maintained by Juan 165 or any affiliated gaming authority.
• You must not be an employee, contractor, director, or officer of Juan 165 or any of its affiliates, nor a close family member of any such person.
• You must have legal capacity to enter into binding agreements under Philippine law.

Juan 165 reserves the right to request identity verification documents at any time. Failure to provide satisfactory verification may result in suspension of account access and withholding of pending withdrawals pending review.

3Account Registration and Management

3.1 Registration

Each person may register only one account on Juan 165. Duplicate accounts are strictly prohibited and may result in the suspension of all associated accounts and forfeiture of any balances. When registering, you must provide accurate, current, and complete information. You are responsible for keeping your registration information up to date.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Juan 165 login credentials — username and password. You must not share your account access with any other person. All activity conducted through your account will be treated as having been carried out by you personally, whether or not you authorised it.

If you believe your account has been accessed without your authorisation, you must notify Juan 165 customer support immediately via the contact channels listed in Section 15.

3.3 Account Closure

You may request closure of your Juan 165 account at any time by contacting our support team. Any remaining balance will be returned to you via your registered withdrawal method, provided your account is in good standing and all identity verification requirements have been satisfied.

3.4 Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity. Juan 165 reserves the right to charge a monthly account maintenance fee on dormant accounts. You will be notified via your registered email address before any such fee is applied.

4Deposits and Withdrawals

4.1 Deposits

Juan 165 accepts deposits in Philippine Peso (₱) via GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO, BPI, UnionBank online banking, and Visa/Mastercard. The minimum deposit amount is ₱100. All funds deposited into your Juan 165 account must originate from a payment method registered in your own name.

4.2 Withdrawals

Withdrawals will be processed to the same payment method used for deposit where technically possible. The minimum withdrawal amount is ₱200. Juan 165 aims to process withdrawal requests to GCash and Maya within minutes of confirmation during regular operating hours. Bank transfers may take 1–3 business days depending on the recipient institution.

4.3 Anti-Money Laundering

Juan 165 is committed to compliance with applicable anti-money laundering (AML) regulations. We reserve the right to request proof of the source of funds for deposits and to delay or withhold withdrawals pending satisfactory documentation. Suspicious transaction patterns will be reported to the relevant authorities as required by Philippine law.

4.4 Currency

All transactions on Juan 165 are conducted exclusively in Philippine Peso (₱). Game results, bet amounts, winnings, and account balances are all displayed and settled in PHP. No foreign currency conversion is performed on this platform.

5Betting Rules and Game Conduct

5.1 Bet Placement

All bets placed on Juan 165 are final once confirmed. You are responsible for the accuracy of every bet you place. Juan 165 will not accept claims of accidental or misunderstood bets after the bet has been confirmed via the bet slip. Please review all bet details carefully before confirming.

5.2 Minimum and Maximum Bets

Minimum and maximum bet limits vary by game type, market, and account status. These limits are displayed clearly within each game and market on the Juan 165 platform. Juan 165 reserves the right to adjust individual account bet limits at its discretion.

5.3 Void Bets

Juan 165 reserves the right to void any bet placed in the following circumstances: in the event of a technical error affecting the odds or game outcome; where a bet was placed after the official start of an event due to a platform synchronisation issue; or where there is verifiable evidence of fraudulent activity related to the bet.

5.4 Disputed Results

All game results on Juan 165 are generated by certified Random Number Generator systems or determined by official sports results from recognised governing bodies. In the event of a dispute regarding a result, Juan 165's determination is final. Written complaints regarding settled bets must be submitted within 14 days of the result.

5.5 Live In-Play Betting

In-play bets are subject to possible delay and suspension. Juan 165 does not guarantee the availability of live markets for any specific event or time period. Bets accepted during live events are binding once confirmed, even if the market was suspended immediately after.

6Bonuses and Promotions

6.1 Eligibility for Bonuses

Bonus offers on Juan 165 are subject to their own specific terms and conditions, which are published alongside each offer. General eligibility requires a valid, verified Juan 165 account. Players who have self-excluded or who are subject to responsible gaming restrictions may not be eligible for certain promotional offers.

6.2 Wagering Requirements

Most bonuses issued by Juan 165 carry a wagering requirement — a minimum amount of betting activity that must be completed before the bonus or any winnings derived from it can be withdrawn. The specific wagering requirement, eligible games, and time limits are stated in the individual bonus terms for each promotion.

6.3 Bonus Abuse

Juan 165 maintains the right to withhold, reverse, or cancel any bonus, free bet, or promotional credit where there is evidence or reasonable suspicion of bonus abuse. This includes but is not limited to: exploiting technical errors, using multiple accounts to claim the same promotion, or coordinated betting patterns designed to circumvent wagering requirements.

6.4 Promotion Modification

Juan 165 reserves the right to modify, suspend, or cancel any promotion at any time. Players will be notified where practicable, but the platform is under no obligation to provide advance notice of promotion changes.

7Prohibited Conduct

The following activities are strictly prohibited on Juan 165:

• Using the platform if you are under 21 years of age
• Providing false or misleading information during registration or verification
• Opening or operating more than one Juan 165 account
• Using automated software, bots, or artificial intelligence to interact with games or markets
• Colluding with other players in poker or other multi-player games
• Exploiting software bugs, glitches, or technical errors for financial gain
• Using the platform for money laundering or any other illegal financial activity
• Sharing your account credentials with any third party
• Accessing the platform using a VPN or other technology to disguise your location
• Harassing, threatening, or abusing Juan 165 staff or other players

Violation of any of the above may result in immediate account suspension, forfeiture of balance, and referral to the relevant authorities where applicable.

8Responsible Gaming

Juan 165 is committed to providing a safe and responsible gaming environment for all Filipino players. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion options.

These tools are accessible from within your account settings at any time. Self-exclusion requests take effect immediately and can be set for periods ranging from 30 days to permanent. During a self-exclusion period, your account will not be accessible and no marketing communications will be sent.

If you believe your gaming is causing harm to yourself or others, please visit the Responsible Gaming page for detailed guidance and a full list of available support resources.

9Intellectual Property

All content on the Juan 165 platform — including but not limited to logos, game graphics, interface design, written content, and software — is the property of Juan 165 or its licensed content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, display, or create derivative works from any Juan 165 content without express written permission. Nothing in these Terms grants you any licence or right to use Juan 165's intellectual property for any purpose other than using the platform as a registered player.

10Privacy and Data

Your use of Juan 165 is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with applicable Philippine data protection laws.

By registering on Juan 165, you consent to the collection and processing of your personal data as described in the Privacy Policy. Please read the Privacy Policy carefully.

11Limitation of Liability

To the fullest extent permitted by applicable law, Juan 165 shall not be liable for:

• Any loss of profits, revenue, or data arising from your use of the platform
• Indirect, incidental, or consequential damages of any kind
• Platform downtime, technical errors, or loss of connectivity affecting game play or bet placement
• Unauthorised access to your account resulting from your failure to protect your login credentials
• Any actions taken by third-party payment providers in connection with your transactions

Nothing in these Terms limits Juan 165's liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation made by Juan 165.

The platform is provided "as is" and Juan 165 makes no warranties, express or implied, regarding its fitness for any particular purpose or its uninterrupted operation.

12Account Suspension and Termination

Juan 165 reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice where:

• We have reason to believe that these Terms have been violated
• The account is associated with fraudulent, deceptive, or illegal activity
• Verification documents provided are false, expired, or cannot be authenticated
• Required by applicable law, regulation, or a direction from a regulatory authority
• Continued operation of the account poses a risk to Juan 165 or other players

In the event of account termination due to a violation of these Terms, Juan 165 may forfeit any balance remaining in the account. Where termination occurs for reasons unrelated to player fault, any verifiable genuine balance will be returned via the player's last registered withdrawal method after investigation is complete.

13Amendments to These Terms

Juan 165 may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via their registered email address and display a notice on the platform. The updated Terms will become effective immediately upon publication unless a later effective date is specified.

Your continued use of Juan 165 after the publication of updated Terms constitutes your acceptance of the changes. If you do not agree with any updated Terms, you must stop using the platform and may request account closure as described in Section 3.3.

14Governing Law and Dispute Resolution

These Terms and any disputes arising from or related to your use of Juan 165 are governed by the laws of the Philippines. You agree to submit to the non-exclusive jurisdiction of the Philippine courts in connection with any such dispute.

Before initiating any formal legal proceedings, you agree to first attempt to resolve the matter directly with Juan 165 by contacting our support team. Juan 165 will endeavour to resolve all complaints within 14 business days of receiving a written complaint.

15Contact Us

If you have any questions about these Terms and Conditions, need clarification on any provision, or need to raise a complaint regarding your Juan 165 account, please reach out to our support team:

• Email: support@juan165.best
• Live Chat: Available 24/7 from within your Juan 165 account (login required)
• Response Time: Email queries are typically answered within 24 hours; live chat responses are immediate during operating hours.

For Responsible Gaming-related requests including self-exclusion and deposit limit adjustments, please visit the Responsible Gaming page or contact support directly.